It’s not about taking away the art of retail. “The meme of the twenties,” Nadella said, “will be retailers moving to their own tech intensity.
The major part of this reinvention will rely on steps taken by individual retailers. “What will we do with all that data?”Īs an industry, he said, retail will use it to know its customers, empower its employees, create an intelligent supply chain and reinvent its business models.
#2020 vision meme generator#
Retail is a massive generator of data, he said: 40 terabytes per hour. That brought on Satya Nadella, whose address focused on the role data plays and will continue to play in the retail industry. The massive investments the industry has been making in technology over the past few years are paying off. The massive investments the industry has been making in technology over the past few years are paying off, Baldwin said, notably in the essential realm of consumer satisfaction: 83 percent of customers say convenience is more important than it was five years ago, and 60 percent say retail’s investments have improved their shopping experience. Citing the show’s record-setting statistics - 40,000 attendees from 100 countries representing 16,000 retailers - Baldwin noted that the industry is alive and well.Īnd changing rapidly.
Nadella was introduced by NRF Board Chairman Chris Baldwin, chairman and CEO of BJ’s Wholesale Club.
An overflow crowd gathered Sunday morning to hear Microsoft CEO Satya Nadella deliver the keynote address for NRF’s 2020 Vision: Retail’s Big Show.
0 kommentar(er)
